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Terms & Conditions

 


All bookings must be made in advance by emailing or calling Orbzorbing. You must allow a minimum of 2 weeks notice to book your experience. No refunds will be given for failure to allow the 2 weeks notice period.


Your voucher is not extendable and must be used before the expiry date. A valid voucher number must be quoted to confirm your experience.


In the event that your chosen time slot is fully booked an alternative time or date will be offered to you. Orbzorbing reserve the right to cancel your booking without prior notice. In the event of a cancellation on our behalf an alternative date will be offered.


72 hours notice will be required if a change of date is requested by the client, If this is not given the riders may forfeit there ride. Riders must adhere to all rules and regulations at our venue on the day of their event. Riders must remain courteous to staff at all times, failure to do so may lead to you being asked to leave the venue without refund.


Restrictions apply for the harness ride which can be found below. Orbzorbing will assess height and weight restriction on the day of the ride and reserve the right to refuse a rider. Orbzorbing’s judgement is final. Your voucher or emailed confirmation must be presented on the day of your experience, one voucher will admit up to 2 people to your ride. Failure to present your valid voucher or email confirmation will lead to the full entry price becoming payable. The voucher cannot be used in conjunction with any other offer.


Riders that fail to turn up on the day of their event will forfeit their ride and no refund will be given.


Restrictions
The customer cannot participate in a Orbzorbing descent if they are:

Unable to produce a valid Orbzorbing Email Confirmation or a valid voucher.

Under 11 years old or under 4.50ft in height for the harness ride (Parental consent is required up to the age of 18)

Exceed 110kg (17st 4lb) for one person.

Suffering from high blood pressure or heart condition.

Suffering from epilepsy.

Pregnant.

Under the influence of alcohol or drugs.


If you suffer from any other conditions and are in doubt of whether you can participate please contact Orbzorbing for further information.


All participants are required to sign a waiver, false information could affect the safety and security of the staff and customers and invalidate the insurance.


Orbzorbing reserves the right to change the terms and conditions at any time without warning.

 

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Don't just take our word for it!

Mark and his team went the extra mile to ensure that we got good value for money. A great time was had by all- Explorer Scouts and adults alike. I would recommend Orbzorbing to any leader looking to add that extra bit of excitement to an event.
Leigh Foster, ACC Explorer Scouts, Suffolk

Thanks for a fantastic 4 days, please thank all of your staff for me, they are all very professional and friendly and work well with our students.
M Smith, Farlingaye High School

Had such a great time orbzorbing today! Thankyou very much. Highly recommended! :)
Emma Hart